Articles & Resources
We share in this section some of the publications we have made, information of interest to the topic of Operational Excellence, as well as the different resources that we use to promote our brands:
Articles and Technical Notes (Spanish Language - translation in coming months)
- 01/2011 - Article: "La bendición de la perseverancia: Cómo convertir los buenos propósitos de Año Nuevo en resultados"
- 08/2010 - Article: "De la Compra de Autos, los Negocios Chuecos y el CRM"
- 04/2010 - Technical Note: "Process Frameworks: Cómo Visualizar los Procesos Administrativos y Financieros"
- 04/2010 - Article: "La importancia de saber en qué negocio estamos: Lecciones de Amazon.com"
- 03/2010 - Article: "Potenciemos el teletrabajo de forma correcta"
Publications in Newspapers and Magazines (Spanish Language)
- 02/2007 - "Seguridad | Utilice servicios de respaldo y recuperación de información " Periódico El Financiero. Weekly edition from February 3rd to 9th, 2007. - COSTA RICA
- 07/2006 - “El ABC/ABM y su utilidad en la gestión de los Centros de Servicios Compartidos” – Public Accounting Magazine- Official Newsletter from the Mexican Institute of Public Accountants, A.C. July 2006. - MEXICO
- 10/2002 - “Cultura para Mejora” – PricewaterhouseCoopers Column. Periódico La República. - September 2002
- 03/2002 - “Administración de las relaciones con los clientes ante el TLC” – PricewaterhouseCoopers Column. Periódico La República. - March 2002
- 10/2001 - "Reducción de Costos: Peligrosa Tentación” – PricewaterhouseCoopers Column. Periódico La República. - October 2001
- 07/2001 - “E-CRM: la atencion y cuidado del cliente en la era del e-business” – Management Magazine. CRM Special Edition – July 2001. - COSTA RICA
Links to third party resources of interest
- VIDEOS: TQM, Six Sigma Y Reengineering en Español en YouTube - incl: 01/2010
- BLOG: Our own blog at http://excelenciafinanciera.typepad.com/blog/ - incl: 03/2010
- SOCIAL NETWORKS: we have opened pages for our friends on different social networks - Incl: 03/2010
- ExcelenciaFinanciera.com - Continous Improvement in Financial and Administrative Areas http://www.linkedin.com/groups?gid=2770888&trk=myg_ugrp_ovr
- Backup-Connect LATAM - Key Information Security and Backup Solutionshttp://www.linkedin.com/groups?gid=2903847&trk=myg_ugrp_ovr
- Shared Services Central America http://www.linkedin.com/groups?about=&gid=2812085
- YouTube Channel for Excelenciafinanciera.com: http://www.youtube.com/user/ExcelenciaFinanciera
Promotional Videos
- Virtual Tour of DriveSavers, Inc. - Our affiliated Data Recovery Lab for highly specialized recovery engagements.
Promotions and Plans
- October 2006 - Ahora en Costa Rica....Backup-Connect.
- November 2006 - Plan para Ingenieros - Convenio Fondo de Mutualidad CFIA
- January 2007 - Lo perdió todo..... Recuperacion.Net
- January 2010 - Programa de Socios Backup-Connect
Promotional Documents
- Computer Desktop Wallpapers
- Brochures on our Services
- Servicios para Banca y Seguros (Financial and Insurance Services) / English Version in 07/2011
- Servicios de Gestión del Desempeño de "Punta a Punta" (End to End Performance Management Services) / English Version in 07/2011
- Excelencia Operacional en Procesos de Finanzas (Operational Excellence in Financial Processes)/ English Version in 07/2011
- Mejora de Eco-Eficiencias y Huella Ambiental en Procesos de Servicios y BackOffice (Eco-Efficency and Environmental Footprint Improvement in Services and BackOffice Processes) / English Version in 07/2011
- Excelencia Operacional en Sanidad ("Lean Healthcare") (Operational Excellence in Healthcare Processes) / English Version in 07/2011
- Documentation from our Partners
- LITEBI - Business Intelligence through SaaS (Cloud Services) - See Video